Privacy Policy

Unlearning Anxiety (henceforth referred to as “UA “we,” or “us”; a service offered by A Different Way, LLC (the “Company”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy and its future updates applies in conjunction with our Terms of Service and Disclaimer. The Privacy Policy governs your access to and use of https://www.unlearninganxiety.com  including any content, functionality and services offered on or through https://www.unlearninganxiety.com (the "Website"), whether as a guest, client or a registered user in the present and future.

When accessing the Website, the UA will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

What is this Privacy Policy for?

This privacy policy is served by Unlearning Anxiety for the website https://www.unlearninganxiety.com and governs the privacy of its users who choose to use it, whether as a guest, client or registered user.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to EU laws and requirements for user privacy.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use, Privacy Policy and/or Cookie Policy when this option is made available to you, you accept and agree to be abide by such policy or policies. If you do not agree, you must not access or use the Website.

If you have any questions about this privacy policy or want to make additional requests, you may write to namita@unlearninganxiety.com

 Minors Under The Age Of 18

Our Website is not intended for anyone under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including but not limited to your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from someone under 18 without verification of parental or legal guardian consent, we will delete that information. If you believe we might have any information from or about someone under 18, please contact us at namita@unlearninganxiety.com.

Information we collect about you

When you access the Website, UA will learn certain information about you during your visit.

Information You Provide To Us.

You provide us information when you use our website, for example, when you contact us through email or contact forms to enquire about our services, to ask a question or leave a comment, fill out a survey, book an appointment through our online booking system, review/sign (including electronic signature) a proposal or contract for work, make a payment through our online accounting system, contact us through social media platforms such as but not limited to Facebook or Twitter, or if you register to receive our newsletter. Similarly, if you purchase a course, attend a workshop or become a personal coaching client, you may automatically be added to our mailing list.

The personal information we collect might include but is not limited to your name, address, email address, IP address, location and information regarding what web pages are accessed and when. In certain forms, depending on the nature of services pursued by you, we may collect personal information about the type or nature of personal conditions that you are seeking resources or services for which may or may not include, and may or may not be limited to medical information. This is mainly for the purposes of accessing and providing you with relevant content and/or services when we offer them. You also have the option of joining our coaching platforms such as but not limited to a Facebook Group if and when they are offered,  thereby granting us access to your profile, bio and other details or privacy control. We may monitor and record our telephone or face-to-face conversations with you for training, quality and/or other business purposes and/or to provide you personalized service. You will be provided with a notice at the beginning of any call that is being recorded.

In any communication from UA, you will always be provided with the option to unsubscribe from such communications, usually using a link at the bottom of the email. Alternatively, you can write to us at namita@unlearningnanxiety.com. However, communications of administrative or transactional nature such as payment receipts, invoices and such cannot be unsubscribed from.

You can deny information sharing. However, your failure to not provide information within reasonable time needed by us to service you may result in our inability to respond to your queries, provide services, suspension of paid plans or programs, an additional charge to compensate us for added work and / or disruption in the availability of plans or service.

You may contact us at namita@unlearninganxiety.com to make a request for modification of personal information that is required. However, we cannot make any guarantees about the approval of any and all such requests.

If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we may automatically enroll you to our mailing lists. Once you are added to our mailing lists and if you do not wish to receive communications from us, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you have trouble unsubscribing, you can send an email to namita@unlearningnanxiety.com requesting to unsubscribe from future emails.

It is your responsibility to be truthful about your identity whenever you contact and communicate with UA, including when you sign up for our free or paid content or services. When we communicate with you, we make an implicit assumption that you are who you say you are and if found otherwise, we reserve the right to respond with appropriate actions. Please note that this clause excludes instances when you have made a request for your alias names to be published on or through UA, such as but not limited to testimonials or coaching and where such request has been accepted by UA.

Location Identification

UA makes reasonable efforts to comply with various laws governing different locations or countries. To achieve this purpose, if you are seeking content or services beyond what is available freely on our website and decide to contact us to pursue such content or resources via phone, email and /or contact or other form/s on our website, we ask you to help us identify and provide your location or country (our email service provider may or may not have automatic access or capabilities to infer your location information from other details you input into the forms, and hence, we will rely on you to specifically provide such information). You have a right to not provide such information, however in the absence of your location disclosure, we may not be able to make an accurate estimation of your geography and therefore cannot best guarantee compliance with your /any specific country’s governing laws or availability of content.

If you inform us via phone, email or enter a specific country as your location and / or country in any of our website’s forms, it will be deemed that you are located in the same country.

You can choose not to provide any information requested or required by UA in its contact forms and/or website but this may affect the quality of the full user experience offered to you by UA and / or its website. Alternatively, you may contact us at namita@unlearninganxiety.com to make a request for modification of personal information required. However, UA cannot make any guarantees about the approval of any and all such requests.

Information We Collect Through Automatic Data Collection Technology.

In order for us to better understand how our website is being used, what content is most popular and what countries our visitors come from, we use automatic data collection technologies including Squarespace Analytics and Google Analytics (privacy policies linked) that collect non-personal information about you as you navigate through our Website. Among other things, these technologies may track your IP address or location, your traffic pattern through our website, your operating system, computer or browser type any communications between your computer and our Website.  

The information we collect automatically is used for statistical data and will not include personal information. To the extent that you voluntarily provide personal information to us, our systems may associate the automatically collected information with your personal information.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until such time as you request that we delete your information. In keeping, if you are inactive for a reasonable amount of time, you might be deleted from our email list. Inactivity may be considered as not opening emails and other such actions or inactions determined from time to time at the sole discretion of UA.

Use of Cookies And Pixels

Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include your IP address, the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our website.

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Most web browsers can be set to disable the use of cookies. However, if you disable cookies, we cannot guarantee access to features on our website correctly or at all.

UA reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. UA reserves the right to use these pixels in compliance with the policies of the various social media sites.

Third Party Use Of Cookies: Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

By agreeing to accept our implicit use of cookies, pixels and web beacons as described in this policy and / or by accepting our Cookie Notification/s if such notifications are provided by us, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described in this policy on your computer.

Email

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. Please note, however, that email is not recognized as a fully secure medium of communication. For this reason, we suggest that you do not send your private information to us by email. However, doing so is allowed, but at your own risk. For further information see the email policies below.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.

We will maintain the information you send via e-mail in accordance with applicable laws.

In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. Users who no longer wish to receive our content, newsletter or promotional materials may anytime opt-out of receiving these communications by clicking on the unsubscribe link in any e-mail. However, communications of administrative or transactional nature such as payment receipts, invoices and such cannot be unsubscribed from.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but not limited to; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].  This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. To find out more about the types of tracking associated with our email campaigns, read our email service provider Kartra’ privacy policy (linked here).

How And Why We Collect Information

UA collects your information in order to record and support your participation in the activities you select. If you register to download a book, content or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the content, products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.

If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by UA on this Website, we may automatically enroll you to receive our free email newsletter and/or promotional content at a future date. If you do not wish to receive such communications, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to namita@unlearninganxiety.com requesting to unsubscribe from future emails.

How Do We Use the Information That You Provide to Us?

We use personal information for purposes of presenting our Website and its contents to you, providing you with information or resources, providing you with offers for products and services, providing you with information about your subscriptions and products, to improve our overall performance, notify you of changes to our terms, policies or services, for carrying out any contract between you and UA, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. To the extent that you submit a testimonial to us on any of our platforms, you hereby grant us permission into perpetuity to use the testimonial for any reason along with your name, image, voice, and/or likeness with the testimonial, and you waive any right to bring a claim under right of publicity, invasion of privacy, intellectual property infringement, compensation, reimbursement or any other related cause of action.For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used by us at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content on our website or associated platforms which we deem, at our sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse to edit or delete any content you have submitted. We reserve the right to remove or to refuse to post any submission. You acknowledge that you, not us, are responsible for the contents of your submission.

From time-to-time, we may use the information you provide to us to display advertisements or resource recommendations to you that are tailored to your personal characteristics, interests, and activities.

Disclosure Of Your Information To Other Parties

As a general rule, we will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or send the email content or newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. We can provide information on which services have access to your data in their role as data processor for Unlearning Anxiety upon request.

For example, if you make a credit or debit card purchase from us, your card information is not held by us, it is collected by our third party payment processors Stripe and /or Paypal (privacy policies linked), who specialise in the secure online capture and processing of credit/debit card transactions (compliance policy linked: Stripe, Paypal).

We may report or disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms or any other agreement between you and UA, protect our legal rights or when such disclosure is deemed required by an applicable law, court or other governmental entity .

All personal information disclosed within programs, sessions and the records, if any, pertaining to those sessions, are confidential and will not be revealed to anyone without your written permission, except where disclosure is required by law. Examples of such instances would include, but not be limited to, an event in which UA believes there is imminent danger to the life and physical safety of the client or others,UA may need to disclose select information in order to make appropriate and potentially life-saving interventions, that may include, but are not limited to, disclosures to law enforcement, medical and other emergency services.

Business Transfers: Circumstances may arise where, whether for strategic or other business reasons, we may sell, transfer or otherwise disclose some or all of our assets, including your information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. It’s our practice to seek appropriate protection for your information in those types of transactions.

Security precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with a minimum 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear next to the web address. If for any unlikely reason you do not see a lock icon on our website and/or other platforms, please notify us immediately at namita@unlearninganxiety.com.

Non-sensitive details (eg name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through enquiry forms, registration forms, or email enquiries, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Similarly, your information may be stored on hardware such as our computers, external storage devices and/or third-party cloud storage services (such as Google Suite) to facilitate transfer of information. In the unlikely event, a third-party gains unauthorized access to your information, we will inform you once we learn of such an event. You agree to waive all claims against UA and release and discharge UA for any damages, losses or claims arising out of said unauthorized access.

It is our general policy that we will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) UA decides that the value in retaining the data is outweighed by the costs of retaining it. In keeping with (c) and to ensure that we minimize instances of your information and data being at risk to unauthorized access by third-parties, UA may decide to delete your data and/or remove you from our mailing lists, if you are inactive for a reasonable amount of time. Inactivity may be considered as not opening emails and other such actions or inactions determined from time to time at the sole discretion of UA.

External website links / Endorsements

Although this website strives to only include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. The fact that we link to a website or display a third-party content or product should not always be deemed (unless specified) an endorsement, authorization or representation of our affiliation with any of those third parties, nor is it an endorsement of their privacy or information security policies or practices. The owners of this website cannot guarantee or verify the contents or promise continuity of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. UA provides this information as a reference for users. It is your responsibility to conduct your own investigation and make your own determination about any such product, service, coach, consultant, and/or expert.

 Third-Party / Affiliate Products and Our Site

Our Site may at present or in the future use the information you provide to us to recommend to you offers to products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.

As a policy, UA will only affiliate with products, services, coaches, consultants, and other experts that we believe will provide value to our customers and followers. UA will expressly inform you when one of the links constitutes an affiliate link. However, you acknowledge that it remains your personal responsibility to investigate whether any affiliate offers are right for you. You will not rely on any recommendation, reference, or information provided by UA but will instead conduct your own investigation and will rely upon your investigation to decide whether to purchase the affiliate product or service.

Coaching & Community Rules

Unless specified otherwise, any coaching, whether free or paid, will occur in an online group setting, such as, by way of example, Zoom meetings, webinar etc, decided at our sole discretion. Coaching does not take place over email or social media.

To offer a safe and positive community for everyone, we ask you to review in detail our website terms which include our zero-tolerance policy on unlawful, disrespectful or breach of confidentiality actions against the Company or other members of the community.

You also understand that your entry to such a coaching venue will require disclosure of a bare minimum level of personal details, such as your real full name, your current photo and/or video, which will be available for information and viewing to others. We do not permit false names or alias names or photos. Similarly, anything you choose to post or share will be available for viewing by others as well as subsequently owned by the Company.

Coaching sessions may also be recorded for use towards business purposes, such as, but not limited to share for the benefit of non-attendees or other interested community members or students.


Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in such as but not limited to facebook and twitter, are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by email or options made available. We do not offer coaching over social media or email unless it is stated in writing as part of a program’s terms. We reserve the right to exercise our discretion when it comes to public comments on social media. We may report and/or remove comments or communications that violate our terms, to mitigate the risks associated with public disclosures of sensitive personal information and/or to perform other legal or contractual obligations. Comments of harassment to us or others or comments of a repeated nature may also be removed.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. At all instances, you agree that when you engage with third-parties, you do so at your own volition and risk.

 Visitors’ Rights, including GDPR (General Data Protection Regulation)

We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) UA decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that UA stores and the rights to either rectify or erase your personal data. You have the right to seek restrictions on the processing of your data. You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to UA’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to  Privacy and/or the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

If you are part of the European Union, as part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our data processors' servers are located in a country outside of the EU. These countries may or may not not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy, but subject to the scope of this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

UA’s GDPR representative is Namita who can be reached at namita@unlearninganxiety.com

 Policy Changes

It is our policy to post any changes we make to our privacy policy on this page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Us

UA welcomes your questions or comments regarding the Privacy Policy at namita@unlearninganxiety.com

Updated 12 Jul 2023